FAQ – Frequently Asked Questions
Reservations
How can I book a room at the Masq Hotel?
You can book a room directly on our website, by email, or by phone.
Can I cancel or modify my reservation?
Yes, cancellation and modification policies depend on the rate you selected. Please check your reservation confirmation for more details or contact our customer service.
Check-in and Check-out
What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. If you need special arrangements, please inform us in advance.
Do you offer late check-out?
Yes, subject to availability and for an additional fee. Please contact reception for more information.
Does the hotel have parking?
Yes, the Masq Hotel offers private and secure parking, as well as electric charging stations. Additional fees may apply. We recommend reserving your spot in advance.
Services and Activities
Is breakfast included in the room rate?
Breakfast is not included in all rates. Please check the details of your reservation or contact us to add this option.
Is the hotel accessible for people with reduced mobility?
Yes, we have rooms and facilities accessible for people with reduced mobility. Please inform us of your specific needs when booking.
Do you accept pets?
Yes, small pets are welcome for an additional fee. Please contact us for more details.
What activities are available near the hotel?
The hotel is ideally located for exploring La Rochelle. Nearby, you’ll find the Old Port, La Rochelle Aquarium, and numerous restaurants and shops. We would be happy to recommend the best activities and sights to visit.